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“The Neuroscience of Learning: improving the effectiveness of people skills Technical know-how is always changing, and L&D departments have to adapt their training programs to fulfil a company’s relevant needs at any given time. We can never really know what the future holds for hard skills. Soft skills, on the other hand, are always needed, regardless of innovations in processes or technology. For example, active listening and leadership are critical people skills that are always needed, in addition to effective communication. Team members who can communicate effectively will be able to avoid unconscious biases and take on appropriate behaviors in the workplace. Other essential soft skills are respect, compassion and empathy. A team can demonstrate well-polished hard skills, but without the ability to cooperate and work together, those hard skills will be lost amidst a climate of misunderstanding and frustration.training.”

Learn more here via The Neuroscience of Learning: improving the effectiveness of people skills training.